Urgently required Customer Support Executives
• UNDerstand customer profile and their requirements. Activate customer services according to their requirements.
• Receive customer queries and resolve the same via phone, e-mail communication and also support the client via online chat.
• Maintain customer complaint in CRM. Prepare Complaint MIS on time to time basis and analyze the same to improve help desk system
• Ensuring timely and professional responses to all complaints, requests and queries received.
• Get customer feedback through Feedback call and maintain feedback details for further enhancement.
• Retain clients through service renewals.
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